When Reliance Matrix, a member of the global Tokio Marine Group, faced vacancies on their HRBP team, the HR team turned to Lindenberger Group for support. Reliance Matrix specializes in employee benefits, absence management and workforce productivity solutions. With over 1500 team members in the Enterprise Claims Organization, the HR team needed support to maintain their exceptional standards.
The Challenge
Becky Ruiz, Senior HR Business Partner at Reliance Matrix, faced dual challenges:
- Vacancies in Key HR Roles: The team had two HR Business Partner openings, creating a strain on existing resources.
- Maintaining Service Standards: The HR team is known for their ability to execute and deliver excellently. To continue to achieve this standard, day-to-day operational support was needed.
The Solution
Lindenberger Group assembled a team of Senior Human Resource Consultants, led by Carol Wolkiewicz as the Project Manager for the engagement, supported by Cory DiSalvo and Karen Duffy. This unique model ensured:
- Continuous Coverage: The team rotated assignments, guaranteeing timely support without gaps.
- Cost Efficiency: Reliance Matrix only paid for hours worked, making the solution more affordable than hiring a temp or full-time replacement.
- Expertise on Demand: With backgrounds in HR and insurance, the team seamlessly integrated into Reliance Matrix’s structured processes, adapting quickly to the organization’s high standards.
The Impact
Over six months, Lindenberger Group:
- Maintained Service Continuity: Managers experienced no disruption in HR support during the transition.
- Freed Up Leadership: Becky Ruiz focused on partnering with leaders around strategic HR initiatives and recruiting two new HRBPs.
- Enhanced Collaboration: Weekly summaries and a detailed tracking system kept Reliance Matrix informed and confident in the team’s progress.
Becky Ruiz praised the team’s ability to seamlessly integrate into the organization, noting, “Carol and her team knocked it out of the park. Their depth of HR expertise, coupled with their understanding of our industry, made a huge difference.”
Lessons Learned
Lindenberger Group walked away with valuable insights from Reliance Matrix’s structured HR operations, including best practices for tracking and reporting that could be applied to other clients.